It is important to take good care of your luxury items. Gucci is an Italian fashion and leather goods designer label that produces a line of high-end watches. Gucci advises that its watches should be serviced or repaired by an authorized Gucci point of distribution, as special parts are needed and the guarantee will be voided if you try to repair the watch yourself. You can locate Gucci stores on their website.
Open your Internet browser software. Navigate to the Gucci website (gucci.com). Click on the "Our Stores" link at the base of the page. The browser will ask if it can use your current location. Click on "Allow." A list of local stores will be displayed. If it does not show the local stores, select your country from the drop-down menu and type your location in the field at the top of the page. Click on "Search Stores" to display the local stores. If you cannot locate a Gucci store near you, check with a local jeweler that stocks Gucci watches to see if they are approved by Gucci to repair watches.
Visit your local Gucci dealership. Take your timepiece guarantee card. Explain to the dealer that you want the watch serviced or repaired, highlighting the problem with the watch. The dealer will repair the watch or have it sent away to be repaired. They will give you an estimate on cost and repair time.
Send your watch to your closest timepiece repair center via insured mail. Detail your repair request, your contact information and original sales slip, as well as the guarantee card. Once Gucci has assessed it, they will send you the repair information and repair charge estimate.