How to Repair Citizen Watches

by Ashley Brown ; Updated September 28, 2017

If your Citizen watch frequently displays the incorrect time, you can perform a quick repair to solve the problem. The repair that you need to do is a simple troubleshooting method requiring no tools. If your Citizen watch requires professional servicing, there are service centers located across the country that will repair in-warranty and out-of-warranty watches. In-warranty watches are repaired at no cost if the watch’s condition does not void the terms, and out-of-warranty watches are repaired at a price dependent upon the type of repair work that is needed.

Troubleshooting

Step 1

Remove the Citizen watch from devices or environments that emit magnet or static electricity pulses. Devices you may come in contact with include refrigerators, televisions, cellphones or clasps on handbags.

Step 2

Pull out the watch’s crown once the second hand reaches the 0 position.

Step 3

Turn the crown, using your fingers, until the hour and minute hands are on the correct time.

Step 4

Push in the crown to set the time.

Repair Service

Step 1

Write a letter describing what repairs your watch needs or the problems you have been experiencing. Include your contact information - name, mailing address, email address and daytime phone number. Citizen also suggests that you include the watch’s serial number and case number.

Step 2

Locate and make a copy of your warranty card or proof of purchase.

Step 3

View and write down the mailing address of service center from the list of Citizen Repair Services. Consult Resource 2.

Step 4

Purchase a padded envelope or box at your local post office, and insert your watch and documents.

Step 5

Mail your watch to the authorized service center. Use a mailing service that offers package tracking and insurance.

Tips

  • Mail your watch to the service center located in Torrance, CA. It is a larger facility, so it is able to service your watch quicker than the smaller service centers. You can drop off your watch to be serviced at centers located in Detroit, Chicago, Dallas and Georgia. If you provide Citizen with your email address, they can give you a repair estimate and update you during your watch’s repair process.

Warnings

  • Aqualand watches can only be repaired at the Torrance, CA location. Make a copy of your repair letter in case you need to reference the information during your repair.

About the Author

Ashley Brown began writing in 2005 for “The Albrightian,” the student newspaper of Albright College. The same year, she began working as a writing tutor and editor for the school's writing center. Brown holds a Master of Arts in English from the University of Delaware.