Although eHarmony designs the relationship questionnaire to only be taken once, the company recognizes that people’s goals and interests can change over time and based on circumstances. Because of this, eHarmony’s customer service can reset your relationship questionnaire. You can email eHarmony’s Customer Care team from the website or use the “Chat Now” button to use Live Chat. Email is available 24 hours a day, 7 days a week. As of time of publication, you can use Live Chat Monday through Friday between the hours of 5 a.m. and 9 p.m. Pacific time.

eHarmony does not disclose on the website which circumstances or life changes are acceptable for retaking the questionnaire. Be prepared to explain to customer service why you believe you need to take the test again.