Calm down. No one thinks rationally when emotionally worked up. Give yourself time to calm down before even thinking of the subject of the conflict again.

Give each other respect. Without first respecting your friend, it is unlikely that the conflict will be resolved amicably.

Give each other space. When the conflict has become too heated, walk away.

Give each other time. Time to cool off will help all parties involved think things over in a rational manner.

Respect each other's space and time. Everybody's different. Your friend may need a week before he is ready to resolve the conflict and you may need only a day. Give him the time he needs.

Communicate. Not talking only makes matters worse. Periodically contact your friend to let her know that you still care about her.

Listen well. Listen intently and focus on his point of view with an open mind.

Choose your words wisely. Avoid accusatory phrases like "you never," "you always" or "why would you."

Leave out the "but." When your friend asks if you accept his apology don't say "yes, but..." It's a conditional acceptance and can lead to more hurt feelings. The same goes for "I understand, but.."

Let it go. If you can't find common ground, agree to disagree and let it go. Nothing good will come out of the conflict if you don't.