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Your facial expressions, body posture, gestures, tone of voice and eye contact are a few ways in which you engage in nonverbal communication. Nonverbal communication can be used alone or alongside verbal communication. Either way, your nonverbal communication can affect the messages you send, your relationships and your cultural interactions and help you negotiate through conversations.
Nonverbal communication can add valuable information to the verbal messages that you are sending. According to Stella Ting-Toomey, writing in “Communicating Across Cultures,” nonverbal signals can be used to complement, emphasize, substitute, and even contradict what you are saying through your verbal communication. Nonverbal signals can place the verbal message in a context that provides a basis for how the message should be interpreted. In addition, nonverbal cues help you to clarify what the other person is trying to say by responding to their words with your nonverbal signals, suggests Ting-Toomey.
Cultural differences can cause nonverbal signals to create friction. According to Ting-Toomey, nonverbal signals mean different things to people from different cultures. The use of multiple nonverbal cues displayed with each message can create confusion, and factors of gender, personality, socioeconomic status and situation can cause the meaning behind the nonverbal signals to vary greatly. Nonverbal communication can be powerful, but when used among non-homogeneous groups the effects can cause confusion and miscommunication.
Effects on Relationships
According to Help Guide, nonverbal cues impact the quality of your relationships and, when used correctly, can improve your relationships. Nonverbal signals can help you gain an accurate reading of others' unspoken feelings and underlying messages, create feelings of trust through the transparency they create and demonstrate understanding and interest, reports Help Guide. If used correctly, nonverbal communication can improve relationships with others, but if it's poorly used, your relationships may suffer through a loss of connections and trust.
Lewicki, Barry, and Saunders, writing in “Essentials of Negotiation,” describe attending behaviors as nonverbal communication techniques that affect how you connect with others. These behaviors allow others to know you are listening and help them to receive your message. Important attending behaviors include eye contact, body position and encouraging.
Eye contact allows you to tell the other person that you are interested and want to continue the conversation, and lack of eye contact displays your lack of interest and hope that the conversation will end. Adjustments in your body position such as erect, slightly leaning toward the other person and facing each other directly allow for the conversation to continue because both of you are still interested. When you cross your arms or bow your head, you send the message that you disapprove of the information or are through with the conversation. Nonverbal behaviors, such as face-to-face interaction, also enhance your rapport, causing the communication to become more coordinated and have increasingly positive outcomes.
- Help Guide: Nonverbal Communication Skills the Power of Body Language
- "Communicating Across Cultures," Stella Ting-Toomey, 1999.
- "Essentials of Negotiations," Roy J. Lewicki, Bruce Barry, and David Saunders, 2007.
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