The Worldwide Swarovski Group produces top-quality crystal beads in 18 nations: Argentina, Austria, Brazil, China, Czech Republic, France, Germany, India, Indonesia, Italy, Jordan, Liechtenstein, Mexico, Switzerland, Thailand, Turkey, U.K. and the U.S. Given so large an operation, you can be sure you’ll have plenty of color, size and quality options for your project(s) when you deal directly with the corporation to produce chandeliers, architectural statements, custom-made jewelry or other creative projects.
Visit the Swarovski website (see Resources) to learn about the brand and sales policies. Read and understand the terms of conditions the manufacturer has put into place for direct purchasers of beads. Verify your credit standing if you find the terms to your liking as Swarovski requires direct purchasers to meet stringent credit standards to become a wholesale customer.
Contact the company’s international headquarters once you’ve done your homework: Swarovski Crystal Online AG, General-Wille-Strasse 88, 8706 Feldmeilen, Switzerland. Direct your written inquiry to corporate managing director Arno Ebner. Alternately, call 1-888-207-9873 (Monday to Friday, 8:30 a.m. to 5:00 p.m. EST) or email firstname.lastname@example.org to communicate with a U.S. company representative.
Arrange to meet with a Swarovski staffer in person to examine the quality, shapes, colors and sizes of the crystal beads you’re interested in buying. Open your line of credit with Swarovski and place your first order based on the terms of credit you're offered. Anticipate having your limit raised as you continue to do business with Swarovski and prove a solid credit risk.
Expect the pricing, shapes, sizes and colors of the Swarovski beads you order to be subject to change on rare occasions—even after a confirmed order—as availability and pricing changes occur from time to time in all international business dealings. That stated, be assured that Swarovski will offer substitutes equal to or better than the beads on your original order.
Use Swarovski's cancellation policy if you must terminate an order. Send written notification explaining your reason for returning beads to the company within two weeks of receipt to this address: SCO, 2 Slater Road, Cranston, R.I. 02920. Apply due diligence when packing and mailing the crystal beads back to Swarovski as you will be liable for replacement value should anything happen to the shipment en route to the company.