A senior desktop support engineer is an experienced and well-trained computer support specialist who can help and give advice to people and organizations using computer software and equipment. These engineers may also design and develop internal systems to improve a company’s workflow and maintain its overall computer infrastructure.
Though the U.S. Bureau of Labor Statistics doesn’t collect data specific to senior desktop support engineers, it does for the more general category of computer support specialists. According to the BLS, computer support specialists as a group earned an average of $46,260 a year, as of May 2010. But this average accounts for all ranges of salaries, from beginners to those with enough experience and training to be considered senior. The top earners in the field have yearly salaries in excess of $76,970, according to the BLS.
According to a salary calculator at Glassdoor.com, the industry senior desktop support engineers work in plays a significant role in how much they earn. For example, those who work in finance can earn between $45,000 and $60,000 a year, while those at technology firms may make more than $100,000 a year. Senior desktop support engineers who work in telecommunications can earn in excess of $58,000 a year.
How much training senior desktop support engineers have will affect salary, as will their ability to handle complex questions about software and equipment. Staying current on industry trends and changes in technology can also help increase a computer support specialist’s advancement opportunities and salary. Taking on a management position, such as of a computer support services department, can come with a salary bump, as can transitioning into a role as a network and computer system administrator. Each move, lateral or otherwise, will help round out a computer support specialist’s skill set and help prepare for becoming a senior member of the support team.
The BLS expects jobs for computer support specialists to grow by 18 percent by 2020. It also expects robust employment growth in health care industries. As hospitals and other health care centers increase their use of information technology, their need for support services will similarly increase. Having at least a bachelor’s degree and a strong technical background should increase employment opportunities, as can experience and training.
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook -- Computer Support Specialists -- Pay
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook -- Computer Support Specialists – Job Outlook
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook -- Computer Support Specialists
- Glassdoor.com: Senior Desktop Support Salaries
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook – How to Become a Computer Support Specialist
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