Sales customer service coordinators work in nearly every industry, answering customer questions and resolving product issues. While some work in call-center environments, others work in office environments in tandem with a company’s sales force, forging long-term relationships with repeat customers. Additional tasks include taking purchase orders, collecting payments and processing product returns.
You don't need a college degree to be a sales customer service coordinator. In most instances, candidates must possess a high school diploma and a good disposition. Training usually takes place on the job. For anywhere from two weeks to several months, sales customer service coordinators learn about the company and the products and services sold. Training also covers the organization’s information and telecommunications systems as well as all policies, procedures and best practices for interacting with customers. Supplemental training occurs on an ongoing basis to update sales customer service coordinators on topics such as new product launches and changes in laws regulating the business.
Sales customer service coordinators who work in certain industries must obtain a license to practice. Coordinators who answer questions about insurance products, for example, can't work without a license. The same is true for those in the banking industry who support the sale of financial products, such as mutual funds and savings accounts. License requirements vary by state and industry. In most instances, however, applicants must successfully complete a written test.
Traits and Skills
Although a formal college education isn't necessary to become a sales customer services coordinator, employers value certain skills and personality traits. Perhaps the most important is strong communication skills. Sales customer service coordinators serve as the face of the company. Their demeanor sets the tone of a customer’s experience and can positively or negatively affect the potential for continued patronage. Good problem-solving skills are also paramount. When customer issues arise, sales customer service coordinators must investigate the situation and identify a solution that satisfies both the customer and company.
The U.S. Bureau of Labor Statistics expects employment in this occupation to increase by 15 percent through 2020, mainly because of increased use of technology, such as social media and live chat, by customers looking for product support. More sales customer service coordinators will be necessary to interact with customers via these means, resulting in greater competition for quality job candidates. This will lead to higher pay and greater advancement potential for those in the field.
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