A hotel general manager is the backbone of the operation. This professional is responsible for supervising all property management tasks, ensuring that the hotel meets financial goals, guest satisfaction and managing staff. The general manager is tasked with guaranteeing that the overall quality of the hotel meets standards set by the chain corporation or independent owners behind it. The average annual salary of hotel general managers varies greatly according to a number of factors.
As of May 2010, the average annual salary of lodging managers, including hotel general managers, was $46,880, according to the U.S. Department of Labor's Bureau of Labor Statistics. The lowest 10 percent of professionals earned less than $29,460 per year and the highest 10 percent earned over $87,920.
The states with the most hotel general manager jobs were California, Texas, Florida, North Carolina and Ohio as of May 2010. The BLS cites the top five paying states for the position as Delaware at $89,280 per year, Nevada at $86,250, Alaska at $85,860, Maryland at $81,270, and New York at $80,800.
The salary of a hotel general manager varies according to a number of factors including property size, years of work experience, amenities offered and location. The star level of the hotel also plays a big part in determining salary, as the general manager of a luxury five-star hotel would earn a higher salary than a professional working at a basic two-star inn. Professionals with a college degree in hotel or hospitality management may have an advantage, especially when competing for positions at luxury properties.
Job growth is expected to increase at 8 percent for hotel general managers from 2010 to 2020, which is slower than for the average occupation, according to the BLS. This is due to the lodging industry switching to building fewer full-service properties with different segments, requiring several managers at one property. Larger chain hotels are also shifting toward having one general manager oversee operations at several properties in a region, instead of just one. Competition for jobs at luxury hotels offering a wide variety of guest services is expected to be most in demand, but it should be easier for professionals to find work at smaller hotels.
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers ─ Pay
- U.S. Bureau of Labor Statistics: Occupational Employment and Wages, May 2012: Lodging Managers
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers ─ Job Outlook
- Sunburst Hospitality Corporation: General Manager Job Description
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