Leasing office managers work at residential or commercial properties and generate new business, oversee the management of rental units, facilitate leases and other tenant obligations, and represent the property owners. Managers also perform a variety of tasks to keep the property running smoothly and serve as a central point of contact for tenants, employees and outside vendors. Successful leasing office managers have a combination of sales savvy, administrative know-how and critical-thinking skills. They usually work on site.
Since a property's ongoing survival depends on a constant flow of tenants, sales duties are central to the position. Success in this position requires someone who is proactive and creative with strong communication and negotiation skills. Office managers regularly give tours of rental units to prospective customers. They create and place advertising, and respond to inquiries with descriptions of the property. They oversee rent specials and deals to attract customers and create incentives for tenants to refer new prospects to the property. Managers sometimes work to meet sales targets for the parent company or supervisor but also must build trust among property tenants. He will schedule holiday parties or community gatherings for tenants, maintain a helpful image, and keep a bright, clean and welcoming office.
Rent and Unit Management
To ensure that incoming tenants meet the company or landlord's requirements and will contribute positively to the property, managers conduct background checks and pre-screening for interested tenants.They review and approve leases and oversee rent collection and accounts of all tenants, including any utilities or pet fees. The leasing office manager also is the site expert on property policies, answering tenant questions about leases and company rules about using the property. Managers typically work some weekends to field incoming inquiries about units and to be available for tenants who work during the week.
Managers oversee on-site employees such as groundskeepers and maintenance workers, and they manage vendor relationships with service providers such as pool cleaners, carpet installers and pest control technicians. They also process maintenance requests to ensure that repairs are made and coordinate any other construction/maintenance/improvement projects. They inspect units in periodic housekeeping checks or before move-outs, hire professionals to perform on-site major repairs, and supervise renovations and unit preparation for new tenants.
Leasing office managers should have a deep understanding of expenses, accounting, coding and numbers. These skills are useful when managers create budgets and oversee accounting to ensure vendor bills are paid and to confirm that the leasing company is spending within the budget for site expenses. Managers track renter accounts and ensure that rents are paid on time and in full each month. The landlord or managing company usually will require weekly or monthly financial reporting on incoming and outgoing payments of different categories.
- Bureau of Labor Statistics; Occupational Outlook Handbook; Property, Real Estate, and Community Association Managers
- National Association of Residential Property Managers; How to Turn an Unhappy Resident Into a Raving Fan; Ernest F. Oriente
- National Association of Residential Property Managers; Tenants in Transition; Robert L. Cain
- National Association of Residential Property Managers; Top 10 Management Clauses; Carole Davis
- National Association of Residential Property Managers; Building Trust; Lynda Farren
- Institute of Real Estate Management: Property Manager
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