Interviewing for a job as a hotel front desk clerk can be a nerve-racking experience, especially if you haven't researched what types of questions will likely be asked. It's an especially tough experience if you're a recent graduate and don't have much job interviewing experience under your belt. It's best to research the company before you go and make sure you answer all questions honestly and politely. You can't go wrong with courtesy and professional behavior.
Expect an interview question about your multitasking abilities. A hotel front desk clerk greets visitors, makes reservations, answers telephone calls, checks guests in and out, addresses patron requests, performs financial transactions and often supervises other staff. A hiring manager will want assurance that you can handle various work responsibilities without getting overwhelmed, especially if you're the only one running the desk on a particular shift.
Prepare for an interview question about your computer software expertise. The days of scheduling reservations on a notepad are long gone so most hotel reservations require computer data entry. The interviewer might ask if you're knowledgeable of a specific program, but general computer skills are generally enough for a job as a hotel desk clerk. When asked a question about an unfamiliar program, tell the hiring manager that you've never used it but you're comfortable with computers. Assure him that it won't take you very long to learn a new program or system.
Job interviewers often ask behavior-based questions to see how an applicant might respond to difficult workplace scenarios. According to Northern Michigan University, a hiring manager might ask how you would handle a difficult hotel customer. Or, she might ask you to discuss a time you had to address a workplace emergency or a workplace conflict. Behavior-based interview questions are designed to test your problem-solving abilities and decision-making skills.
Some hotel shifts require late hours, including midnight shifts and early-morning shifts. A hotel clerk might be the only employee on staff during those hours, so an interviewer might ask about your comfort level in that situation. Some hotels allow the on-duty desk clerk to lock the door from the inside, so patrons can get out in an emergency but those outside can't get in without permission. Be prepared to discuss any concerns you have if the job requires you to work late at night.
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