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Hotel Front Office Management Training

by Naomi Millburn

If you possess an enticing fusion of hospitality prowess and in-depth organizational can-do, you might make a strong candidate for a job in hotel front office management. No matter your abilities or experience, though, most hotels require some training on their particular ways of doing things.

Educational Training

If you're interested in working in the management side of a hotel, it helps to have a strong educational background in the field. A bachelor's degree in hospitality management can go a long way in helping you secure the position you've always wanted. Many educational institutions also offer associate programs in running food service operations and lodging. If you combine an educational background with prior employment experience in hotels, whether as a clerk in the front or a receptionist, you should have a good start on your quest for a management position.

On-Site Training

Training after being hired for a hotel front office manager position is also standard. A couple weeks or months of basic training can be extremely helpful for getting new hires well-versed in all of their job responsibilities. The role of a hotel front office manager comes with many diverse duties and tasks, which is why training is so imperative. Training must include signing in new guests, standard protocol for dealing with customer grievances, looking after the staff, and managing financial matters. While the new manager might have extensive experience in these things, it's also important to see how things work in the new setting.

Awareness of Duties

When a hotel front office manager first begins his job, he needs to have a strong understanding of all that's expected of him. The training process should cover all of the position's specific obligations. The duties often include direct communication with guests, determining staff weekly schedules, monitoring presence of employees, training new workers, sending invoices, and staying on top of room reservations. These managers often are in charge of ensuring that things are running smoothly in the lobby, too.

Unexpected Issues

While the job comes with many set obligations, it's also a lot about handling unexpected events and crises that might come your way. The training process should involve aspects of dealing with pressing and urgent matters, from loud disturbances in the building in the middle of the night to accommodating irate guests. Being a hotel front office manager is a hands-on gig that requires constant interaction with others. It's not usually a career path suited to quiet and reserved personalities.

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