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Goals of a Patient Care Coordinator

by Aaron Guerrero, studioD

A patient care coordinator serves as a liaison between patients and health care providers, such as nurses, doctors and behavioral health providers. It's her job to coordinate care on behalf of a patient while also serving as an advocate for the patient's care. As a professional, she offers an important service to people receiving continuing treatment for various ailments. She also offers support and personal care and guidance to patients when other medical professionals are unreachable.

Effective Communication

One of a patient care coordinator's main goals is to facilitate effective communication between health care providers and the patients they serve. Ineffective communication in health centers contributes greatly to medical blunders, accidental patient injury and unnecessary costs. Enhancing communication among health care providers and patients can improve care and reduce errors. Inasmuch, the patient care coordinator acts as a liaison between various medical professionals involved in patient care and also links them with the patients served. He enhances effective communication to avoid risks caused by information misinterpretation, absence of critical information and ignored status change. This professional promotes communication for accuracy and proper attention to needy cases.

Enhancing Collaboration

It is the patient care coordinator's goal to cultivate collaboration for an error-free exercise enabling the health care providers to attain perfection during treatment and diagnosis. Acting as a link between the patients and medical professionals, the patient care coordinator ensures that there is proper dissemination of information and team collaboration. She ensures that peer pressure to promote service delivery is implemented in the health care organization. This professional encourages health care experts to assume complimentary roles and work obligingly, sharing roles for problem-solving and formulating helpful patient care plans. She promotes collaboration, enabling team members to know of each others' skills leading to improved decision making.

Ensuring Confidentiality

Since health care falls among the most personal services offered, health care providers are required to treat a patient’s information with confidentiality and protect it. The patient care coordinator's goal is to make sure this is the case. He works to ensure there is no unauthorized disclosure and access of patient information by implementing a successful record-keeping system. He ensures, for example, that a patient's health information is protected from the media and the public. He also practices constant data security audits and risk evaluation to safeguard patient information ensuring its honor, privacy and availability.

Promoting Accountability

Accountability clarifies who is responsible for every phase when caring for a patient. It specifies who is responsible for important care delivery deeds, the responsibility’s extent and when to transfer the responsibility to other health care professionals. The patient care coordinator's goal is to ensure that the primary care functions are coordinated with every provider being accountable for the role he or she should play. Accountable providers work together to rationalize communication and incorporate their services to serve patients better.

About the Author

Based in Miami, Aaron Guerrero has been writing career-related articles for more than a decade. His work has appeared in the "Financial Times" magazine, "Roll Call" magazine and "U.S. News Weekly" magazine. Guerrero holds a Master of Arts in human resource studies from Cornell University.

Photo Credits

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