Coffee Shop Manager Job Description

by Michael Firth

Who doesn't love a cup of fresh, hot coffee or a croissant as a way to start their morning? We have coffee shop managers to thank for helping us keep those morning rituals. Coffee shop managers are responsible for the operations and success of their stores. They typically open at an early hour to serve patrons seeking breakfast options.


Perhaps most importantly, coffee shop managers maintain an understanding of the shop's day-to-day needs. They have often worked as a server or barista before joining management. Managers typically have had job-specific training, and some have degrees in business or a related field. Knowledge of bookkeeping and inventory management are important, as are interpersonal skills.

Management Functions

Coffee shop managers are responsible for maximizing revenue and profit opportunities for the shop. This starts with sourcing quality coffee and complementary products such as baked goods and fresh sandwiches. They work to develop a highly motivated, competent staff that will provide solid customer service, a key to success in the retail industry. Marketing functions including in-store promotions may also be part of the job.

Work Environment

While coffee shops are often casual environments, managers may find the demands placed on them stressful. The shop and all employees must meet health and safety codes through practices such as washing hands and wearing gloves or hats if needed. Managers often work long hours since coffee shops open early and stay open on weekends.

Job Outlook

Coffee shop managers are part of the food service industry. The U.S. Bureau of Labor Statistics projects that employment of food service managers will decline 3 percent from 2010 to 2020. Difficult economic times and slower consumer spending will impact the jobs in this sector. Managers made an average salary of $48,130 in 2010. Those with degrees or a proven history of management success will be well-positioned for work.

About the Author

Michael Firth has been writing professionally since 2000. He served as Ask the Expert blogger on and self-published "The JobFind & Professional Profile Guide." Firth holds Bachelor of Education and Master of Arts in leisure and sports management from the University of British Columbia. He also holds an honors Bachelor of Arts in business administration from Trent University.

Photo Credits

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